FAQ's

Got a question? It may already have been answered below. If not, please get in-touch

Shipping and Returns

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Where do you ship to?

We ship worldwide! All orders over £50 are sent via Royal Mail Special Delivery within the UK, and Tracked and Signed internationally.

Please note that international customers may need to pay import duty and/or VAT on delivery. Rates vary from country to country so please get in touch with your local customs agency if in doubt.

How long does shipping take?

All orders are dispatched within 3 working days of order.

Within the UK your item will arrive the day after shipping, internationally this varies but is usually 7-10 working days.

How do I track my order?

Your shipping confirmation email will include your tracking number.

Returns

You have 14 days from order arrival to contact me to request a return. Returns requested outside this timeframe will not be accepted.

Please ensure that your return is sent via a tracked service, as we cannot provide a refund for items which are lost in transit.

All items must be returned in the condition they were originally shipped in to be eligible for a refund.

Please be aware that once a ring has been resized it is no longer eligible for a return. Please note this also applied to rings that we have resized for you before shipping.

How long does it take to process my return?

As soon as I receive your return, I will process your refund.

You can expect this to take 3-5 working days to appear back in your bank account.

Everything else

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Resizing

Most rings are able to be resized, prices start from £35 and take around 3-5 business days to complete. If you would like to get a quote for resizing, please get in touch.

Please be aware that once a ring has been resized, it is no longer eligible for a return.

Packaging

All items are sent in a pouch or box, ready for gifting!

As part of my commitment to reduce my environmental impact, I use as few new materials as possible in my packaging. All tissue paper is made from recycled paper, and most elements are reusable or recyclable.